FAQ

How long does shipping take?
Orders are typically processed within 1-2 business days. Once dispatched, delivery times vary depending on your location. You'll receive a tracking number as soon as your order ships.

Do you offer free shipping?
Yes! We offer free express shipping.

How can I track my order?
Once your order has been shipped, you'll receive an email containing your tracking information. You can use this tracking number to follow your package's journey.

How long do refunds take?
After your return has been received, refunds are typically processed within 2-5 business days, depending on your payment provider.

What if I receive a damaged or incorrect item?
If your order arrives damaged, defective, or incorrect, please contact our support team. We'll work quickly to resolve the issue.

Can I change or cancel my order?
We begin processing orders quickly to ensure fast delivery. If you need to make changes or cancel an order, please contact us as soon as possible and we'll do our best to help.

How can I contact customer support?
You can reach our support team through our Contact Us page or by email (team@belvederebeauty.store). We aim to respond to all enquiries within 24-48 business hours.